Our after sales service

You have a question about:

  • Technical assistance
  • Troubleshooting assistance
  • Commissioning assistance

Find the answer by referring to the FAQ or call one of our consultants


By telephone

Contact an advisor

France
From Monday to Friday
Form 9h to 12h30 and from 14h to 17h
Tel : +33 (0) 1 76 21 82 94
International
From Monday to Friday
Form 9h to 12h30 and from 14h to 17h
Tel : +33 (0) 1 76 21 82 95

Ask to be called back later

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By mail

Contact an advisor

France
Ordering of spare parts
Technical support
International
Ordering of spare parts
Technical support

Airwell is commit to 100%

  • Call center
  • Online ordering 24/24 and 7/7
  • First-class after-sales service
  • Effective answers within 48 hours
  • Certified quality
  • An STA network in France
  • Proven expertise
  • Training centers
Airwell Academy

OUR ENGAGEMENTS

  • Airwell Residential is committed to providing you with professional, efficient and relevant service at all times.
  • We focus our efforts on compliance with the rules:
  • Respond to all mail, e-mail and fax within 48 hours of receipt,
  • Indicate an indicative timeframe for any request,
  • Guarantee a courteous response to all phone calls, as well as the correct transmission of messages to the person concerned,
  • Give an answer as soon as possible.
  • We will treat all requests from you as soon as possible.

LOCAL AND REMOTE TECHNICAL SERVICE (WORLDWIDE)

  • Specialist and experienced technicians
  • Direct contact by phone, and on site if necessary for VIP customers

SPARE PARTS SERVICE

  • A large availability of our components in stock
  • An efficient delivery system
  • Anticipated spare parts management for any new product

OUR PERPETUAL OBJECTIVE: IMPROVE OUR SERVICES

  • A redesigned call center, with better-trained employees and multiple languages
  • A technician at the local level for better assistance
  • Advanced computer system for better traceability
  • Free and update training

Are you an individual ?

Airwell general public